Join our passionate & dynamic team.

Location: Remote, State of Connecticut, a plus

Start Date: 05/2025

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Company Summary:
 

NourishedRx is on a mission to eradicate poor diet and nutrition insecurity as top drivers of death, disease and disparities. Founded in 2019, NourishedRx is a digital health and nutrition company that helps people live healthier lives. Leveraging the healing and connective power of food, NourishedRx partners with healthcare organizations to nourish their most vulnerable members, build healthy relationships, and support health equity. To find out more about the company, visit us at nourishedrx.com.

Join us in revolutionizing healthcare through food.

The Role:

We are seeking a motivated and experienced Program Manager for implementation and ongoing management of the NourishedRx programs.  The role will report into the VP of Operations and will be responsible for successful delivery of NourishedRx programs to defined KPI’s and SLA’s. This role requires a proactive leader who can deliver above-and-beyond member service with emphasis on complex cases/triage members and cross-departmental collaboration.

Responsibilities:

Leadership:

• Master and maintain up to date program procedures and workflows to consistently deliver exceptional service to members.
• In collaboration with the Wellness Associates and clinical operations team, coordinate day-to-day operational logistics and data requirements with the identified Payer team member(s) where appropriate/as needed. 
• Master internal backend systems to efficiently, effectively deliver exceptional service to members and improve scalability of operations.
  
• Guide program clinical team on system best-practices and constantly seek out tech efficiencies, ensuring methodical and timely tech support requests, UAT, and updates on internal technology releases.
• Guide and encourage member adoption of NRx Member App/Payer app, web-based links, emails, and text, to support scale where possible.
• Meet weekly with the Director of Clinical Services and/or VP of Operations to review KPI’s, weekly metrics, issues and concerns, and escalate and identify further actions.
• Provide information for forecasts/budgets and review food spend, working with the VP of Food Partnerships to help ensure total spend does not exceed program budget, as required

Performance Monitoring:

• Coordinate daily with the clinical operations team to ensure members receive the best program experience, as per the clinical team workflow - meeting member contact/engagement and other metrics as laid out in KPI’s and escalating concerns to the Director of Clinical Services and/or VP of Operations, when appropriate. Metrics include but are not limited to:
  
• In-bound metrics/warm handovers and out-bound metrics/follow-up with members are managed within the targets laid out for the program (SLA Concerns).
• Clinical outcomes, as identified by the SOW and KPI’s, are accurately recorded in a timely manner
• Nutrition consults are performed within the consult structure and metrics outlined in the KPI’s.
• Ensure appropriate Actionable Insights reporting and escalation
• Consistently capture food ratings feedback and data 

Training & Development:

• Train operations team members on program workflows to deliver a seamless member experience
• In collaboration with the clinical operations team, ensure the development and delivery of nutrition education content, as required for the programs, and on-going updates/improvements, as needed.

Quality Assurance:

• Ensure high levels of customer satisfaction by monitoring and implementing best practices for customer interactions.
• Ensure compliance with all regulatory requirements, and company procedures and policies.
• Work with the Director of Clinical Services to ensure any food recall events pertaining to the program are managed in 100% compliance with the Food Recall SOP.

Problem-Solving:

• Address and resolve escalated member issues promptly and effectively, with appropriate documentation.
• Manage logistics with food vendors to ensure successful delivery, with particular emphasis on managing Tier 3 level triage escalations. 

Reporting:

• Prepare and maintain detailed program reports on team performance, productivity, and operational metrics for senior management review.

Collaboration:

• Work closely with the clinical operations team and the member marketing team, and other departments as necessary, to streamline processes and improve overall service delivery.
• Work closely with marketing to align sales and enrollment strategies with overall business goals.
• Keep the clinical team updated on workflow process updates and improvements through regular Stand-Ups, training and development sessions and team meetings - at all times ensuring the team are working to HIPAA, PHI, ISO 27001.

Qualifications:

Education:

• MS degree in Nutrition, Health administration or health-related field with project management emphasis, or equivalent experience

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Experience: ‍

• Minimum of 3-5 years of experience in project management

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Skills:

• Exceptional Member Service Skills: Ability to deliver exceptional service, especially in managing complex cases.
• Operational and Workflow Management: Experience in developing and maintaining workflow documentation. Ability to coordinate operational logistics and align them with KPIs and program goals.
• Collaboration and Teamwork: Strong collaboration, leadership and communication skills to work with various teams, including clinical operations, food vendors and senior management. Ability to lead and facilitate team meetings, stand-ups, and training sessions.
• Problem-solving and Escalation Handling: Proficiency in managing and escalating concerns. Strong problem-solving skills with a proactive mindset and conflict resolution skills.
• Technology Proficiency: Mastery of internal backend systems and an ability to drive technical efficiencies to improve member engagement and workflow scalability.
• Attention to Detail: Detail-oriented approach in documenting and managing all aspects of program management
• Ability to work in a fast-paced, high-pressure environment. 

Company Summary

NourishedRx is building an innovative end-to-end digital health platform to improve the lives of individuals experiencing nutrition-related health challenges. We leverage the power of nutritious food, behavioral science, and individualized care in the rapidly growing $30 billion Food is Medicine market.

Our platform connects individuals with culturally responsive, clinically appropriate food and nutrition support in partnership with healthcare and government organizations. Through personalized food delivery, education, and care team support, NourishedRx empowers members on a path toward health, wellness, and self-efficacy—while driving engagement, outcomes, and ROI for our partners.

Backed by top-tier investors and fresh off our Series A raise, we’ve launched impactful programs with major health plans nationwide. Our team includes healthcare leaders, food entrepreneurs, data scientists, and public health experts—united by the belief that food is a powerful tool for health and equity.

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Opportunity for Impact

Join our growing team at NourishedRx and help shape the future of Food is Medicine analytics. You’ll work at the intersection of data, technology, public health, and innovation—translating raw data into real-world impact. This is a unique opportunity to support program evaluation, performance improvement, and strategic storytelling that influences how nutrition is integrated into care.

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The Role

We are seeking a talented Insights Analyst to generate and deliver clear, actionable insights to both internal and external stakeholders. Reporting to the Senior Manager of Insights, you will support customer reporting, program evaluations, internal analytics, and business development initiatives. Your strong visualization and data storytelling skills will drive understanding, engagement, and decision-making across teams.

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Responsibilities

Customer Reporting & Program Insights

• Develop and refine customer-facing reports and presentations to communicate program performance and value
• Analyze clinical, engagement, demographic, and operational data to assess program impact
• Ensure accuracy, consistency, and quality in recurring reporting deliverables 
• Maintain and iterate on standardized reporting templates and visuals for efficiency and clarity

Internal Analytics & Business Support

• Create dashboards and internal reports to support Customer Success, Sales & Marketing, Product, and Food Partnership teams
• Monitor data trends, investigate anomalies, and conduct follow-up analyses to support strategic goals
• Contribute to the development of self-service analytics tools and maintain internal documentation
• Support standardization within customer and business reporting. 

Research & Thought Leadership Support

• Conduct market research and literature reviews to inform white papers, case studies, and strategic planning
• Identify and analyze trends in Food is Medicine, healthcare innovation, and outcomes measurement
• Translate research and internal insights into compelling external-facing content and storytelling

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Qualifications

Required

• Bachelor’s degree in a relevant field (e.g., Public Health, Health Informatics, Statistics, Data Science, Business Analytics, Economics)
• 2–4 years of experience in data analysis, reporting, or insights generation
• Experience in healthcare, public health, value-based care, or Food is Medicine programs
• Strong proficiency in Microsoft Excel; experience with R and SQL preferred
• Excellent data visualization and storytelling skills using tools such as Looker, Tableau, Power BI, ggplot2, Excel, or PowerPoint
• Clear written and verbal communication skills with the ability to present findings to both technical and non-technical audiences
• Detail-oriented self-starter with a passion for solving complex data problems
• Strong analytical and problem-solving skills
• Enthusiasm for using data to drive social impact and health equity

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Benefits

• Competitive salary, 401K, and benefits package, including medical, dental, and vision
• Opportunity to work on a mission-driven team making a meaningful difference in the lives of people across the country
• Chance to learn, grow, and contribute to the success of a fast-paced, innovative company

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Join NourishedRx

Be part of a purpose-driven team using data to power personalized nutrition care. Help us tell the story of impact—on individuals, communities, and the healthcare system. Bring your passion for insights, curiosity for health innovation, and technical expertise to a high-growth company that values data as a lever for change.

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Company Summary:

NourishedRx is building an innovative end-to-end digital health platform to improve the lives of those suffering from chronic diet-related disease and food insecurity by leveraging the power of food and behavioral economics in the $30 billion “food as medicine” market.NourishedRx partners with health plans and employers to deliver personalized food plans and home delivery of a wide assortment of healthful, nutritious meals to their most vulnerable members – those facing nutritionally sensitive chronic health conditions who are often at risk of food insecurity.

NourishedRx is a venture-backed company that has recently completed its Series A funding round, is now seeking to expand its team. We are a passionate team of healthcare professionals, food entrepreneurs, business executives, and experienced product managers united by our belief that nutritious food and health education are strong determinants of good health and a life well-lived. We have successfully launched multiple programs in collaboration with major health plans nationwide.

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Opportunity for Impact:  

Join our technology team at NourishedRx and be part of a groundbreaking movement in the "food-as-medicine" market. We're on the brink of expanding our innovative technology and platform products, aiming to make a significant impact on the lives of hundreds of millions of at-risk Americans. With cutting-edge proprietary technology, NourishedRx is revolutionizing how health plans engage with and support high-risk individuals with diet-related disease. 

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The Role:

We are looking for a dedicated and detail-oriented Software Quality Engineer to join our dynamic engineering team. The team is responsible for building and maintaining web and mobile applications, data engineering pipelines, and analytical reports. As a Software Quality Engineer, you will play a critical role in ensuring the delivery of high-quality software products and solutions. You will work closely with developers, data engineers, product managers, and stakeholders to design, implement, and execute tests, automate testing processes, and ensure the overall quality of our software solutions.

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Key Responsibilities:

• Develop and Implement Test Strategies: Design, develop, and maintain comprehensive test plans and test cases that cover functional, regression, integration, and performance testing.‍
• Automation: Build and maintain automated test scripts and frameworks for web, mobile, and data engineering applications to ensure efficiency and reliability.‍
• Continuous Testing and Integration: Work with DevOps teams to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipelines, ensuring that software builds are continuously tested and validated.‍
• Quality Assurance of Data Pipelines: Develop and implement testing strategies for data engineering pipelines, ensuring data quality, correctness, and integrity across different stages.‍
• Collaboration: Collaborate closely with developers, data engineers, and product teams to understand requirements, identify potential issues, and provide timely feedback to improve software quality.‍
• Defect Management: Identify, document, and track software defects using established tools and processes, and work with developers to resolve issues promptly.
• ‍Performance Testing: Conduct performance testing for web, mobile, and data applications, and provide insights to enhance application performance and scalability.‍
• Compliance and Best Practices: Ensure software development follows best practices and compliance requirements, such as security, privacy, and accessibility standards.‍
• Reporting and Documentation: Prepare and maintain detailed test reports, quality metrics, and documentation to support product release decisions and post-release analysis.

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Qualifications:

Education: 

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.‍

‍Experience:

• 3+ years of experience in software quality assurance and testing.
• Experience testing web and mobile applications, as well as data engineering pipelines and analytical tools.

‍Technical Skills:

• Proficiency in test automation tools and frameworks such as Selenium, Appium, JUnit, TestNG, or similar.
• Experience with CI/CD tools like Serverless, Jenkins, GitLab CI, or Azure DevOps.
• Familiarity with AWS or GCP
• Knowledge of scripting languages such as Python, JavaScript, or Bash.
• Familiarity with testing and validation of RESTful APIs and microservices.
• Experience with performance testing tools like JMeter, Gatling, or LoadRunner.
• Familiarity with data engineering tools and technologies (e.g., SQL, ETL tools, Hadoop, Spark) and data validation methodologies.
• Understanding of Agile methodologies and the software development lifecycle.‍

‍Soft Skills:

• ‍Excellent analytical and problem-solving skills.
• Strong attention to detail and a proactive approach to quality assurance.
• Effective communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

‍Personal Characteristics:

• You thrive in fast-paced, dynamic environments and excel at cutting through the noise to be effective.
• You have a bias for action and tackle challenges with a resourceful approach, driving the execution of major initiatives while effectively managing stakeholder concerns.
• You will also have the ability to identify, prevent, and clear any technical debt for maintainable applications.
• You're adaptable, willing to take ownership and deal with ambiguity.
• You’re an analytical thinker; someone who thrives in the use of data to drive decisions.